Privacy Policy

A-Team Builders respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.

1. Information we collect

When you submit an enquiry through our website, Facebook, Instagram or another advertising platform, we may collect:

  • Your name

  • Email address

  • Phone number

  • The suburb or area where you are planning to build or renovate

  • Your estimated project budget

  • Your preferred project timeline

  • The type of building, renovation or extension you are considering

  • Any additional details you choose to provide about your property or project

2. Why we collect your information

We collect this information so we can:

  • Contact you about your building or renovation enquiry

  • Understand your project requirements

  • Determine whether A-Team Builders may be suitable for your project

  • Arrange an initial consultation

  • Prepare preliminary advice, estimates or proposals

  • Improve our advertising, services and enquiry process

  • Meet our legal and administrative obligations

Providing your information is voluntary. However, we may not be able to properly assess or respond to your enquiry if the requested information is not provided.

3. How we contact you

By submitting an enquiry, you agree that A-Team Builders may contact you by phone, email or SMS regarding your enquiry.

We may send you relevant updates or promotional communications where you have provided consent or where otherwise permitted by law. You may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.

4. How we collect and store information

Your information may be collected through:

  • Facebook or Instagram lead forms

  • Our website enquiry forms

  • Telephone, email or SMS communications

  • Meetings and consultations

  • Referrals or other authorised sources

Information may be stored in our email systems, customer relationship management systems, advertising platforms, cloud storage services and internal business records.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

5. Sharing your information

We may share your information with trusted parties where reasonably necessary to manage or respond to your enquiry, including:

  • Employees and authorised representatives of A-Team Builders

  • Estimators, consultants, designers, architects or contractors involved in assessing your project

  • Website, email, advertising, CRM and information technology providers

  • Professional advisers such as accountants, lawyers or insurers

  • Government authorities or regulators where required by law

We do not disclose your information to unrelated third parties for their own marketing purposes without your consent.

6. Overseas service providers

Some platforms and technology providers we use, including Meta, cloud storage providers and advertising or CRM services, may store or process information outside Australia, including in the United States and other countries where those providers operate.

We take reasonable steps to work with reputable service providers and protect your personal information when using these services.

7. Retaining your information

We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide our services, maintain business records and meet legal obligations.

When information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it.

8. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below. We may need to verify your identity before processing your request.

9. Privacy complaints

Please contact us if you have concerns about how your personal information has been handled.

We will review your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on our website.

11. Contact details

A-Team Builders
Legal entity: A TEAM CARPENTRY & RENOVATIONS PTY LTD
ABN: 16 616 977 318
Email: info@ateambuilders.com.au
Phone: 0390675695
Address: Unit 58, 6-14, Wells Road, Oakleigh, VIC, 3166